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Amazon Account Suspension. Why is this happening?

Don’t worry if you receive an email with the subject “Your account has been suspended in accordance to Section 3”. For your security, the marketplace has suspended your seller account. It happens because Amazon needs additional documentation to verify your identity. Let's see what Section 3 is and how to solve this problem.

Section 3 suspension is not a big issue. It usually happens with new accounts when Amazon suspects that you might be using the account for an illegal business. Just put up your case to the Seller Verification Team.

Seller verification has 3 levels:  

Level 1: [email protected]
At this step you can send to support team an email mentioning your issue with high quality scanned documents and wait for them to review and restore your account. 

If it doesn’t work out, escalate it to Level 2.

Level 2: [email protected]
At the level 2 you can send to support the same documents as in Level 1 or attach few additional supporting documents, such as:

  • 2 Utility Bills 
  • 2 Bank Statements 
  • 2 IDs (one of them usually gets accepted)

But note that documents must be high quality scans and must be less than 1 MB in size. 90% probability that your account will be restored at this step. 

If it doesn’t work out, escalate it to Level 3.

Level 3: [email protected]
 Make sure you send all documents and any type of supporting documents you have to restore your account. There’s an Amazon team that handles this email account.

Do not try to deceive the marketplace, all uploaded documents will be checked by technical support specialists. Keep your hands up, follow the rules and don't try to cheat.